Q1. Can you make the products with my design or LOGO?
Yes, we accept OEM and ODM. We have our own design team and we also work with design studios in Paris.
We can design according to your idea and provide material options with reasonable price for your selection.
Q2. Can I mix colors?
yes, you could mix colors as you need.
Q3. The sample for buyer’s new design is free or needs extra fees?
We always have discount for our new business partners! If you're looking for manufacturers, please feel free to contact us!
Normally, the sample fees is around USD10 to USD 50 according to fabric and request; Sample fee will be refunded when mass order more than 500pcs.
Q4. What is your MOQ?
Generally speaking, our MOQ is 20 pcs.
For the difficult ones, It depend on the customization type:
For the LOGO Customization, the MOQ is 200 pcs
For the Color Customization, the MOQ is 500 pcs
For the Design Customziation, the MOQ is 500 pcs.
Q5. Can I get discounts?
Yes, for big order, frequent customers, and new business partners, we'll give reasonable discounts.
Q6. How can I get the price? We usually quote within 2 hours after receiving your inquiry (except weekends and holidays).
If you are eager to get a price, please email us or contact us so that we can provide you with a quotation.
Q7. Can I have a sample to check the quality first?
Yes,we can offer sample in 2-5 work days after you payment. when you order place order to our factory,we will return back the sample charge for you.
Q8. How can I believe that after I payment you can send the goods to me?
As long as you place an order in Chovm, if we don’t ship, you can initiate a complaint on Chovm, and then Chovm will solve it for you.
Q9. What is your lead time?
The sample lead time around 3~5 days.
The bulk production lead time around 7~15days .
Q10. What is your payment term?
T/T, Western Union, Money Gram, and Paypal (negotiable).
30% Deposit, 70% Balance before delivery date.
Q11. What is the shipping method?
It could be shipped by sea, by air, or by express (EMS, UPS, DHL, TNT, Fedex etc).
Q12. How do you make our business long-term and good relationship?
We keep good quality and competitive price to ensure our customers benefit.
Furthermore, we respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.
Q13. How about the quality?
We have high quality and a mature QC system, we focus on high-end market and also have certification from BSCI and BV.
Q14. What is the advantage of you comparing with other suppliers?
We have been working with small orders for many years, and built up a mature system for small-order operations, including design,sourcing, merchandising, sampling, technical details, as well as manufacturing and quality control.
Q15. Where can you visit our factory？
Yes, you all are welcome to visit our factory anytime.
And our factory is located in Guangdong, it just takes 1 hour from Hong Kong. You can see the all production flow here.
Q16. What would you do, if any complaint happened on the quality issues？
We're a factory and trading company with 20 years' experience and we could guarantee the quality for sure.
However, if quality issues really happens, we will be provide professional and responsible after-sales services. We always believe that a long-term business relationship embodies on its details!
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