Q1: Are you a manufacturer or a trading company? A: We are manufacturer.We have more than 20 years of manufacturing experience.
Q2: How soon can l get a precise quotation for custom products?
A: Please send us your inquiry by email or Chovm TM message. Once we confirm the design (Feature details with parameters),material, color, qty, we can provide quotation within 24 HOURS.
Q3: Could I get free samples?
A: We could provide small samples for free, but air freight or sea freight should be borne by customer side.
Q4: What should I provide in order to get the quotation?
A: Customers are required to provide material, inner diameter, outer diameter, cross section distance, hardness, color,certification and other special requests.
Q5: How is the goods packed by your factory?
A: The goods are normally packed by plastic bags, carton boxes with pallets.Special packing method can be accepted when needed.
Q6: How to check the quality of the bulk order?
A: 1: We provide preproduction samples before mass production for all customers if needed.
2. Our company has professional testing equipment: ROHS2.0,ROHS1.0 and 2.5 dimension projector, before delivery to provide customers with measurement reports, material analysis reports, COO, COA and other quality certificates.
3: We accept third party inspection such as SGS, TUV, INTERTEK, BV, etc.
Q7:what kind of certificates you have ?
A: Our company has passed ISO9001, IATF16949, ISO13485 management system certification, has a number of product patent certificates, is also recognized by the national high-tech and provincial professional, special new enterprises.
Q8:.For OEM or ODM order, how do you guarantee the product correctly meet my requirement?
A:Before we start to production, we will open a new sample mould to make a samples, after you confirm it, we will be ready to produce the goods in bulk.
Q9: What are the payment terms accepted?
A: We accept TT 30% deposit and 70% balance against copy of BL. Western Union, VISA, Paypal is also accepted.
Q10: What's the lead time?
A: If there is in stock,the lead time will be 3-5 working days,if out of stock,it will be 7-10 working days.