1.Q: Are you a factory or a trading company?
A: We are a smart device R&D and product manufacturer established in 2001. We will give you factory price and support OEM and ODM services.
2. Q: Where is your factory located? How can I visit there?
A: Our factory is located in Nanjing, Jiangsu Province, China. Welcome to visit us!
3. Q: What is your MOQ?
A: 30000PCS. For details, please contact our sales staff.
4.Q: When will you ship the goods?
A: We can ship within 3-7 working days depending on the size of your order.
5. Q: The product I received is different from the picture, what should I do?
A: There are differences in colors due to light and use of different monitors. We will send samples to you for confirmation before mass production. If you are not satisfied with this, please contact me or our sales staff for a solution.
6. Question: The item I received is damaged, what should I do?
A: Each item is carefully inspected before shipment. Although they are well packed, sometimes damage cannot be avoided due to rough handling during transportation. In this case, please contact me and send me pictures and let me know the damaged quantity, we will resend it to you on your next order.
7. Q: What is your after-sales service?
A: We offer 100% guarantee on our products and agree to 1:1 replacement of any defective product.